All packages are shipped via Canada Post.
Please note that due to the COVID-19 situation, postal services in Canada and the USA may be slower than normal and your package may be delayed.
If you live in the area you may choose to pick up your items at the store. For pickup orders please contact the store at 519-273-5773 to complete your purchase by phone. You're pickup order is usually completed and ready for pickup within a few hours.
Cut fabrics, books, patterns, thread, kits, rulers and a few other items are final sale and cannot be returned unless they are defective. Other items may be returned for a store credit within 30 days of original purchase, provided they are unopened and in “like-new” condition. Any shipping on returns will be at the expense of the buyer. The returned goods must include a copy of the receipt, your e-mail address, shipping address and phone number. Contact us for a return authorization prior to returning.
Other questions? Please contact us at firstname.lastname@example.org or by telephone at 519-273-5773